/ Asked by Jill
I recently had a phone interview and did not get the job. I'm afraid that part of the reasoning behind not getting the job was because it was a phone interview and not in person. In person I feel like I am good at interviews. The phone conversation felt awkward, especially when I had to repeat something or ask them to repeat something. Do you have any tips for phone interviews?
Answered by Nicole, Hiring Expert at ManpowerGroup, on Monday, November 18, 2013
You are correct, phone interviews are more challenging than face to face since you cannot read the person’s body language and it is tougher to establish a connection. My recommendation for a phone interview is to prepare as you would for an in person interview. You should do your research on the company and have a few questions prepared ahead of time.
Make sure that you are in a quiet room and if you can use a land line rather than a cell phone that is preferred. You should try to sound upbeat and very enthusiastic. This will help establish rapport on the phone. If you are soft spoken be sure to speak louder than usual so they can clearly understand and hear you. You may have heard this before but if you talk with a smile on your face it will actually come through on the phone!
Before you hang up make sure you let the interviewer know you are interested and ask what the next step is. I would also recommend asking for their contact information. Following up with an email or a hand written thank you note will make a great lasting impression.
Answered by Paula, Hiring Expert at Cigna, on Wednesday, November 20, 2013
Phone conversations can be awkward when you have not had an opportunity to develop a relationship with the interviewer first.  As you prepare for the interview, start to get into the right mindset about 30 minutes prior.  Review your resume and any talking points you want to share.  This may sound strange, but a lot of people still wear business professional dress during a phone interview because it helps them maintain a certain level of formality.  Following up in the form of a thank you note or invitation on LinkedIn is appropriate as well.
Answered by John, Hiring Expert at Textron Inc., on Wednesday, November 20, 2013
Phone interviews can sometimes have a negative connotation because you don’t get that face-to-face contact with the interviewer that you would in an in-person interview. My advice would be to mentally treat this as an in person interview. Do your research about the company beforehand and have questions prepared to ask the interviewer before the start of the interview as well. It can sometimes be difficult to show your personality through the phone, so try and be as friendly and open to answering questions as possible. Try to avoid answering “yes” or “no” to questions to avoid awkward pauses, but rather elaborate on questions that are being asked of you. Due to the connection between phones, try and speak loudly and articulate your answers to the best of your ability so the interview gets the full response. Finally, as in any interview, always follow up with a thank you e-mail or letter.
Answered by Steve, Hiring Expert at Caterpillar Inc., on Friday, November 22, 2013
Phone interviews are tricky as the interviewers cannot read your body language or facial expressions.  Therefore, it is incumbent upon you to really hit a home run with your answers.  As with any interview, make sure you do your research on the company and what is happening at that company before the interview.  The most effective way to pique the interest of the interviewer in a phone interviewer is to weave information about that company into your interview responses.  For example, "I know that company XYZ invested $xx in environmental saftey last year.  On a previous project, I did xxx in that area."  If you can impress the interviewer with your answers, hopefully you can convince them to bring you in for a face-to-face interview. 
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